Privacy Policy

DY9 Labs ("DY9 Labs", "we", "us", or "our") operates Virtual Vakil and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

1.1 Personal Information

We collect information you provide directly to us, including:

• Name and contact information (email, phone number, WhatsApp number)
• Professional information (Bar Council number for lawyers, firm name)
• Account credentials (username, password)
• Payment information (processed securely through payment gateways)
• Case information and legal documents you upload
• Communications with our support team

1.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location data (country, city - not precise location)
• Cookies and similar tracking technologies

1.3 WhatsApp Integration Data

Through our WhatsApp bot, we collect:

• WhatsApp phone number and profile name
• Messages sent to and from our bot
• Interaction timestamps and frequency
• Language preferences

2. How We Use Your Information

We use the collected information for:

• Providing and maintaining our Service
• Processing your registration and managing your account
• Sending OTP for verification
• Providing customer support
• Sending legal updates, case alerts, and news (with your consent)
• Processing payments and preventing fraud
• Improving our Service through analytics
• Complying with legal obligations
• Protecting our legal rights and preventing misuse

3. Legal Basis for Processing

We process your personal data based on:

• Contract: To provide services you've requested
• Consent: For marketing communications and optional features
• Legitimate Interest: For improving our services and fraud prevention
• Legal Obligation: To comply with applicable laws

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties who help us operate our Service (hosting, payment processing, analytics)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to sharing

We do NOT sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication mechanisms
• Employee training on data protection
• Secure data centers with physical security

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account information: Until account deletion + 90 days
• Legal documents: As per legal requirements (typically 7 years)
• Communication logs: 2 years
• Payment records: As required by tax laws (7 years)

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain processing activities
• Restriction: Limit how we use your data
• Withdraw Consent: Where processing is based on consent

8. Children's Privacy

Virtual Vakil is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your data may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.

10. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze usage patterns
• Improve user experience

You can control cookies through your browser settings, but disabling them may limit functionality.

11. Third-Party Services

Our Service integrates with:

• WhatsApp Business API: For messaging services
• Payment Gateways: For secure payment processing
• Cloud Services: For data storage and processing
• Analytics Services: For service improvement

These services have their own privacy policies, and we encourage you to review them.

12. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact our Data Protection Officer:

14. Grievance Officer (India)

In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are: