Refund Policy

At DY9 Labs ("DY9 Labs", "we", "us", or "our"), we want you to be satisfied with Virtual Vakil. This Refund Policy outlines the terms and conditions for refunds on our subscription plans and services.

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new paid subscriptions. If you're not satisfied with Virtual Vakil within the first 7 days of your initial purchase, you can request a full refund.

• Applies only to first-time subscribers
• Must be requested within 7 calendar days of purchase
• No questions asked - we value your satisfaction

2. Subscription Plans and Refund Eligibility

Plan Type	Refund Policy	Conditions
Free Plan	Not applicable	No payment required
Monthly Plans	7-day money-back guarantee	First-time subscribers only
Annual Plans	30-day money-back guarantee	Pro-rated refund after 30 days in special cases
Enterprise Plans	Custom terms	As per service agreement

3. How to Request a Refund

To request a refund:

1. Email us at refunds@dy9labs.com
2. Include your account email and order/invoice number
3. Briefly explain the reason for your refund request (optional)
4. We'll process your request within 3-5 business days

4. Processing Time

Once approved, refunds are processed as follows:

• Credit/Debit Cards: 5-10 business days
• UPI: 1-3 business days
• Net Banking: 3-5 business days
• Wallets: 1-2 business days

Note: Processing times may vary depending on your bank or payment provider.

5. Non-Refundable Items

The following are non-refundable:

• Subscription renewals (after the initial subscription period)
• Partial month usage
• Add-on services or one-time purchases
• Accounts terminated for Terms of Service violations
• Services already consumed (API calls, document generations beyond free tier)

6. Special Circumstances

We may consider refunds outside the standard policy in the following cases:

• Technical Issues: Persistent technical problems preventing service use
• Billing Errors: Accidental duplicate charges or system errors
• Medical Emergency: Documented medical emergencies (case-by-case basis)
• Legal Requirements: Where required by law in your jurisdiction

7. Cancellation Policy

7.1 Subscription Cancellation

You can cancel your subscription at any time through your account dashboard. Upon cancellation:

• You'll continue to have access until the end of your current billing period
• No further charges will be made
• Your data will be retained for 90 days for reactivation

7.2 Auto-Renewal

All subscriptions auto-renew by default. To avoid charges, cancel at least 24 hours before your renewal date.

8. Free Trial Conversions

If you start with a free trial:

• You won't be charged during the trial period
• Cancel anytime during the trial to avoid charges
• After trial, the 7-day refund policy applies to your first paid period

9. Chargebacks

Before initiating a chargeback with your bank or credit card company, please contact us first. Chargebacks result in additional fees and may lead to account termination. We're committed to resolving any issues directly.

10. Modifications to Service

If we significantly modify or discontinue features that materially affect your use of the service, we may offer pro-rated refunds at our discretion.

11. Contact Information

For refund requests or questions about this policy:

12. Dispute Resolution

If you're unsatisfied with our refund decision, you may:

1. Request escalation to our management team
2. File a complaint with consumer protection authorities
3. Seek resolution through arbitration as per our Terms of Service

13. Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the service after changes constitutes acceptance of the modified policy.